Centro de Território, Ambiente e Construção
Escola de Engenharia da Universidade do Minho
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| Title | A global service quality index to evaluate the performance and sustainability in water supply utilities |
| Publication Type | Papers in International Journals |
| Year of Publication | 2009 |
| Authors | Duarte, A.A.L.S., Rodrigues G. M. C., and Ramos R. A. R. |
| Journal | WSEAS Transactions on Environment and Development |
| Volume | 5 |
| Pagination | 759–769 |
| Date Published | 2009-01-01 |
| Publisher | WSEAS Press |
| ISSN | 1790-5079 |
| URL | http://sieeum.eng.uminho.pt/publicacoes/pub.aspx?pubid=9210 |
| Keywords | Multicriteria analysis, Performance indicators, Service quality index (GISEQ), Water supply systems, Weighting methods |
| Rights | openAccess |
| Peer reviewed | yes |
| Status | published |